A presentation summary of the recent trends in the Social CRM space. Many thanks to SCRM thought leaders (such as @pgreenbe @jowyang @ekolsky) who provided the building blocks for this presentation.
A presentation summary of the recent trends in the Social CRM space. Many thanks to SCRM thought leaders (such as @pgreenbe @jowyang @ekolsky) who provided the building blocks for this presentation.
I was at the park this weekend and was watching a man being walked by his dog.
I laughed because I’ve been there… I’ve been that guy. I couldn’t control my own pet. The only power it seems I had was dictating when the walk would take place… beyond that, the dog was in control. I largely became just a weight to my dog, overhead for her to deal with as she tried to make the most out of the situation.
But why did it have to be so difficult? Why so stressful? Why so unpleasant?
Well, it was simply because I hadn’t taken the time to discipline my dog and harness her enegy for something good…. something we both could enjoy.
It seems to me this is a common issue with leaders too.
Sometimes we are fortunate to work with disciplined and effective people. Those people have learned how to navigate in a way that is beneficial for their managers. They know what is safe and when to ask for permission. In other words, someone spent time teaching them. Whether it was through rewards, praise, or an iron fist… they learned attributes that have helped them to succeed.
Leaders need to continue nurturing their people. They need to establish boundaries and reward good behaviors. They need to invest time to train their teams what is expected of them. They need to lead.
What about you? Are you walking your dog or is your dog walking you?
I feel fortunate to have had opportunities in 2010 to work on interesting and important efforts. Reflecting on the year, it seems the primary theme of my work in 2010 was around leveraging technology and innovation in support of sales efforts as well as IBM’s CIO organization.
All this innovation and exploration sounds good but what does it translate into in terms of business value for my organization and for IBM. The value of innovation and trying new approaches can have financial and traceable measurements…. BUT I believe the largest value comes from the intangibles and difficult to measure elements of innovation. How should I communicate or quantify the value of my personal contributions into something meaningful for my management?
Here’s my attempt to capture a few important dimensions of value and key questions for each that hopefully span both the tangible and intangible with respect to the work I’ve done:
What about you? What are your favorite ways to communicate business value beyond traditional financial measurements?
While I was in India, I decided to only bring my iphone 4 and leave at home the camera, video camera, ipod, etc.?? Sounded like a good idea… one device instead of 4.?? It turned out to be an excellent idea.?? While I was gone for 4 weeks, I took something like 1000 pictures and it was really easy to delete the bad ones in real time.?? I had also gotten some apps which made it really easy to turn my random photos into compelling short movies.?? In fact, over the course of four weeks, I created and published about 25 short videos to youtube.?? With the help of some handy apps right on my iphone, I could pull together photos, add my own background music, create the video clip, and upload it to youtube… often during the same day.?? Pretty close to real time.
So, here's the scoop on those handy apps and how I used each one:Good luck!
I’ve just returned from an incredible month in Bangalore India thanks to my selection to IBM’s Corporate Service Corps program. Here’s a pictorial summary of the sights and sounds of my visit there.
Highlights from http://www.twitter.com/wolfc for 3Q10.
04-Sep-2010 — Choosing fun over practical. Yeah! Bye bye prius. 04-Aug-2010 — watching A Case for Open Data in Transit video from @openplans http://bit.ly/cg2QXK …. really compelling story for open data
04-Aug-2010 — Federal judge strikes down California’s same-sex marriage ban
03-Aug-2010 — “The palest ink is better than the best memory.” Chinese Proverb write it down.
03-Aug-2010 — RT @rawn: Are there good examples of crowdsourcing sw development among employees within an enterprise #e20? > try hackday cc @roonoid
28-Jul-2010 — RT @bhc3: Are you anal about having no unread messages in your email inbox? I am. Seeing that little unread counter kills me. > guilty
27-Jul-2010 — best tip i’ve seen in some time — “Be more of a seeker of truth than a detector of contradiction”
26-Jul-2010 — wyclef for president? http://www.cbc.ca/arts/music/story/2010/07/26/wyclef-jean-president.html
16-Jul-2010 — @hksmith adding to Posterous sooooo ez. I started to move like 5 different sites there within 15 mins of checking it out. Whaddya think?
03-Jul-2010 — OH at retire party: “how many artificial body parts do you have?”
03-Jul-2010 — Proposal for #e2conf Santa Clara — David vs Goliath:How IBM used a mashup to help sunset a costly CRM capability http://bit.ly/9tOwV2
This video captures how annoying delays on my iPhone 3G are ever since the iOS 4.0 upgrade.?? URGH!
I submitted a case study proposal for the Enterprise 2.0 Conference in Santa Clara on November 8-11.?? The proposal is titled David vs. Goliath: How IBM used a mashup to help sunset a costly CRM capability and will discuss how IBM leveraged an enterprise mashup to help speed the sunset of a costly and cumbersome CRM capability.?? We will share some of the lessons learned from this effort as well as explore the benefits and drawbacks of enterprise mashups.?? Along with my co-presenter, Ron Lynn, we hope attendees will gain insights from a real-world enterprise mashup and how they might identify opportunities to remove costs and speed the sunset of more traditional but costly solutions.
Please take a look at the proposal and provide any comments.Highlights from http://www.twitter.com/wolfc for 2Q10.
29-Jun-2010 — a ‘quirky’ enterprise innovation model http://bit.ly/b8BKLu